DİA Yazılım A.Ş.

We experienced significant problems with our accounting software, wasting our money and suffering both psychologically and physically due to systemic and dealer errors. We are a 20-year-old business, a leader in our sector, using many software solutions, and even selling industry-specific software. Unfortunately, we have never seen such poor service in our 20 years. 2000 accounting records were deleted due to a dealer error. When we tried to find out the reason for the error, they tried to blame one of our company employees. The dealer employee, Ms. Başak, was someone we had previously had problems with in terms of her demeanor; she belittled and mocked our staff. When we said that there was a record and our employee did not perform this action, the Kompitürk dealer admitted their mistake and demanded that we bill them for the damage to the company. We cannot understand their business approach. This is not the first or second time; our employees are being psychologically worn down and subjected to significant effort and time loss because of your errors. For about 4 months, the unresolved issue, which we've been experiencing again on the Kompitürk side, is the postal code error received when uploading e-invoice drafts to the system. Despite having PK information in the customer information, they're reporting that due to a never-ending system error originating from Dia, we have to delete our invoice drafts and then upload them again one by one, selecting drafts based on invoices. In short, the dealer and Dia headquarters are forcing us to work for months with a constant back-and-forth of three steps back, one step forward. Just now, I spoke with Mr. Enes from the Dia headquarters' e-government technical issues unit, and when I asked when they received this information, the response was even more disheartening: the issue was only forwarded to them 4 days ago. As a customer, I've been suffering for months, and look at the answer I received! I can never find a proper point of contact at Dia headquarters; I'm constantly forced to explain the same issues to different people repeatedly for every transaction. Kompitürk constantly says, "If you think we're not doing our job, you can call the central office." Instead of trying to solve the problem or get the central office to solve it, you're left to your own devices as a customer. We're paying such large sums for Dia, and in return, they're sabotaging our accounting processes and never resolving their systemic problems. I absolutely don't believe they have a dedicated R&D team; they're working with an insufficient workforce and team. No one explains how a problem can't be solved in four months. No one explains how a company's accounting records can be deleted; how can we believe and trust that this won't happen again? Trying to speak with an authorized person at the general headquarters is completely futile. How can a company be pressured like this? You're an accounting software company; how do you manage to be this bad?

Thanks to the distribution module in particular, our shipments are more organized and controlled. Our production and inventory structure is quite stable. I wholeheartedly recommend it to companies looking to consolidate their business processes into a single system.

We have been actively using Dia Yazılım for some time now and it has truly simplified our business processes. The interface is user-friendly, and transactions are fast and seamless. Most importantly, the support team is always helpful and solution-oriented. We are very satisfied with both the program and its services. I wholeheartedly recommend it to anyone looking to digitize their business.

Our holding company (Başarı) comprises 19 different companies operating in various sectors, undertaking pioneering projects and possessing a broad operational network. We offer high-standard services in numerous areas, ranging from industrial and individual development services to hardware and embedded software design using cutting-edge software technologies; from strategic business partnerships in the aviation sector to distributorships of international brands. Furthermore, we hold a significant position in the sector in areas such as broadcasting technologies and technical services. To efficiently manage these extensive and dynamic operations, we chose DİA Software, which, with 145 active users, allows us to consolidate all our business processes under a single umbrella. Our company operating in the after-sales service technical support field stands out as the unit that uses DİA Software most intensively in terms of process management. This system, which increases operational efficiency by enabling end-to-end digitalization of technical service processes, also offers a cost advantage thanks to its cloud-based structure, eliminating the need for additional hardware investment. Thanks to the uninterrupted and high-quality support we receive from Mavvo Bilişim, we have integrated all our operations into an efficient structure by seamlessly using DİA Software. I wholeheartedly recommend it to my friends outside of the company as well.

It keeps giving errors, and the technical support partner says the problem is with the head office. When you call the head office, you can't reach the technical support department. The strangest thing is the switchboard system. It says the specialist you're trying to reach is busy and redirects you to the main menu, as if your problem has been solved, in a frustrating way. They boast about cloud technology, but it's 2025 and we can't even communicate with you using smoke signals!!! Furthermore, the software is inadequate; it doesn't have the potential to compete with Mikro or Logo. Few customers, many problems. The solution partners are few and unhelpful.